Terms & Conditions

Panel Perfection Mobile provides mobile automotive paint and panel repair services including panel scratch repair, panel dent repair, bumper dent and scratch repair, roof and bonnet touch-ups, and minor rust repairs.

All services are carried out at a location agreed between you and Panel Perfection Mobile, typically at your home, workplace, or another convenient address on the Sunshine Coast.

We reserve the right to decline any job that we assess as outside the scope of our services, or where conditions at the agreed location are unsuitable for safe or quality repair work.

All quotes are provided free of charge and are based on the information and photos supplied by the customer. Quotes are estimates only and may be revised upon physical inspection of the vehicle.

A quote is valid for 30 days from the date it is issued. After this period, a new quote may be required.

If additional damage is discovered during the repair process that was not included in the original quote, we will notify you before proceeding and obtain your approval for any additional costs.

Payment is due in full upon completion of the repair work, unless otherwise agreed in writing prior to the commencement of work.

We accept cash, bank transfer, and major credit/debit cards. Payment methods will be confirmed at the time of booking.

Failure to pay the agreed amount upon completion may result in legal action to recover the outstanding debt, including any associated costs.

We ask that you provide at least 24 hours' notice if you need to cancel or reschedule your appointment. This allows us to offer the time slot to other customers.

Cancellations made with less than 24 hours' notice may incur a cancellation fee to cover travel and preparation costs.

Panel Perfection Mobile reserves the right to reschedule appointments due to adverse weather conditions, equipment issues, or other circumstances beyond our control. We will notify you as soon as practicable and arrange an alternative time.

Panel Perfection Mobile provides a warranty on all completed repair work. The warranty covers defects in workmanship and materials used in the repair.

The warranty does not cover damage caused by subsequent accidents, misuse, improper care, environmental factors (such as hail, bird droppings, or tree sap), or repairs carried out by third parties after our work is completed.

To make a warranty claim, please contact us within the warranty period with photos of the issue and your original booking details. We will assess the claim and, if valid, carry out the necessary remedial work at no additional cost.

You must ensure the vehicle is accessible and available at the agreed location and time. If the vehicle is not accessible at the scheduled time, a call-out fee may apply.

You are responsible for removing any personal belongings from the vehicle prior to the repair. Panel Perfection Mobile accepts no liability for loss of or damage to personal items left in the vehicle.

You must provide accurate information about the vehicle and the damage when requesting a quote. Inaccurate information may result in a revised quote or the inability to complete the repair.

Panel Perfection Mobile's liability for any claim arising from our services is limited to the amount paid for the specific service giving rise to the claim.

We are not liable for any indirect, incidental, or consequential loss or damage arising from the use of our services, including loss of use of your vehicle, loss of income, or any other economic loss.

Nothing in these terms limits any rights you may have under the Australian Consumer Law, including guarantees that cannot be excluded.

Panel Perfection Mobile collects personal information (such as your name, contact details, and vehicle information) for the purpose of providing our services, communicating with you, and improving our business.

We will not sell, rent, or share your personal information with third parties except where required by law or as necessary to provide our services (for example, processing payments).

By using our services, you consent to the collection and use of your personal information as described above.

These Terms and Conditions are governed by the laws of Queensland, Australia. Any disputes arising from these terms or our services will be subject to the exclusive jurisdiction of the courts of Queensland.

If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

Panel Perfection Mobile reserves the right to update or modify these Terms and Conditions at any time. Changes will be effective immediately upon publication on our website.

Your continued use of our services after any changes constitutes your acceptance of the updated terms. We encourage you to review these terms periodically.